Frequently Asked Questions
Everything you need to know before hiring a car with Rashcom Car Hire and Taxi Voi. Still have a question? Message us on WhatsApp at +254 725 955 875.
What documents do I need to hire a car?+
A valid national ID or passport, a valid driving licence (Kenyan or international), and proof of a local phone number/M-Pesa contact. Foreign licences are accepted if printed in English or accompanied by an International Driving Permit.
Do you only do day hire, or can I just book a taxi ride?+
Both. If you need a car for a day or more, use our booking form to arrange self-drive or chauffeur-driven hire. If you just need a one-off ride — an airport transfer, an SGR pickup, or a trip across town — message us on WhatsApp with your pickup point and destination and we'll quote a fare for that single trip.
Do you offer self-drive and chauffeur-driven options?+
Yes. Both the Vitz and the Noah can be hired self-drive or with a professional, vetted driver for a small daily fee. Chauffeur hire is recommended for first-time visitors.
Is there a security deposit?+
A refundable deposit (amount depends on the vehicle) is held via M-Pesa or card at pickup and released in full after the car is returned in its original condition.
What is the minimum age to hire a car?+
23 years, with at least 1 year of driving experience.
Can I drive to Uganda or Tanzania?+
Cross-border travel is possible with advance notice, a cross-border permit and additional insurance — ask us on WhatsApp before booking.
How do I pay?+
We currently confirm every booking manually over WhatsApp, phone or email, then take payment via M-Pesa Paybill, bank transfer or card on pickup. No payment is required to submit an inquiry.
What is the fuel policy?+
Cars are handed over with a full tank and should be returned full. A refuelling surcharge applies if the car is returned with less fuel than at pickup.