🚗Rashcom Car Hire and Taxi Voi

Frequently Asked Questions

Everything you need to know before hiring a car with Rashcom Car Hire and Taxi Voi. Still have a question? Message us on WhatsApp at +254 725 955 875.

What documents do I need to hire a car?+

A valid national ID or passport, a valid driving licence (Kenyan or international), and proof of a local phone number/M-Pesa contact. Foreign licences are accepted if printed in English or accompanied by an International Driving Permit.

Do you only do day hire, or can I just book a taxi ride?+

Both. If you need a car for a day or more, use our booking form to arrange self-drive or chauffeur-driven hire. If you just need a one-off ride — an airport transfer, an SGR pickup, or a trip across town — message us on WhatsApp with your pickup point and destination and we'll quote a fare for that single trip.

Do you offer self-drive and chauffeur-driven options?+

Yes. Both the Vitz and the Noah can be hired self-drive or with a professional, vetted driver for a small daily fee. Chauffeur hire is recommended for first-time visitors.

Is there a security deposit?+

A refundable deposit (amount depends on the vehicle) is held via M-Pesa or card at pickup and released in full after the car is returned in its original condition.

What is the minimum age to hire a car?+

23 years, with at least 1 year of driving experience.

Can I drive to Uganda or Tanzania?+

Cross-border travel is possible with advance notice, a cross-border permit and additional insurance — ask us on WhatsApp before booking.

How do I pay?+

We currently confirm every booking manually over WhatsApp, phone or email, then take payment via M-Pesa Paybill, bank transfer or card on pickup. No payment is required to submit an inquiry.

What is the fuel policy?+

Cars are handed over with a full tank and should be returned full. A refuelling surcharge applies if the car is returned with less fuel than at pickup.